Create Great Journeys — starting with a great first step.
We are honored you’ve chosen to partner with us. Our role is to provide clarity, confidence, and direction — and to stay alongside you as life and markets change. Below you’ll find your advisory team, what to expect over the next couple of weeks, and how your account transfer will work.
Main line: 205-578-6250 · Texting: you may text your team directly if that’s easiest.
Key Takeaways
- Your accounts are held at Fidelity, one of the most secure and well-regarded custodians in the country.
- Most transfers use the industry-standard ACATS process and typically complete within a few business days.
- You don’t need to manage the transfer yourself — we prepare the paperwork and handle the coordination.
- Your full advisory team is listed below. Please call, email, or text any of us directly.
- Trading may be briefly limited during the transfer window; we’ll flag anything time-sensitive with you in advance.
- While you wait, take a moment to update your communication preferences so we send what matters most.
Our Process
Where You Are in Our Process
Every relationship at Fairvoy follows the same four-step journey. You’ve already completed Step 1 — now we’re moving into Map the Journey, where we open your accounts, coordinate transfers, and organize your full financial picture.
Explore the Vision
We learned what matters most to you — your goals, priorities, and what you want your money to do for you.
Map the Journey
We organize your accounts, coordinate transfers, review cash flow, and identify planning opportunities.
Embark on the Voyage
We put a strategy into motion — investments, savings systems, retirement contributions, and more.
Ongoing Navigation
We continue to meet, review, and adjust as markets and life change.
The Next Couple of Weeks
What to Expect
Below is the typical flow during Step 2. We’ll keep you updated along the way and handle the heavy lifting.
Step A
Accounts & Paperwork
We prepare the documents in advance so you can review and e-sign securely online.
Step B
Transfers to Fidelity
Most brokerage transfers are completed through the ACATS system and are typically completed within a few business days.
Step C
Planning & Ongoing Monitoring
We help connect your investments to your bigger goals — and adjust as life changes.
Heads up on trading during the transfer window.
During certain transfers, trading may be limited for a short window. In most cases, the transfer process remains open for a period of time after the initial move, so dividends, interest, and other routine deposits that arrive later will automatically follow to the new account. We’ll review timing and any specific considerations with you in advance so there’s nothing you need to manage on your own.
Who You’ll Be Working With
Your Fairvoy Team
You will be working closely with your advisory team. Please feel free to call, email, or text any of us. Read full team bios →
Stephen Davis
CFP®, ChFC®, APMA®
Managing Partner
P: 205-578-6201
stephen@fairvoypw.com
Neal Carroll
CFP®, CPWA®, CPFA®
Chief Operating Officer
P: 205-578-6261
neal@fairvoypw.com
Ashley Davis
CPA® (Inactive), CRPC®
Chief Financial Officer
P: 205-578-6282
ashley@fairvoypw.com
Where Your Accounts Are Held
About Your Custodian: Fidelity Investments
Your accounts are held at Fidelity, one of the most respected and secure financial institutions in the country. Fidelity provides robust account protection, clear reporting, and a seamless client experience. If you need help with the Fidelity website or app, please let us know — our team can service your accounts and should be your first point of contact.
Step B, In Detail
New Accounts & Transfers (Including ACATS)
Once your new Fidelity accounts are open, we typically use the Automated Customer Account Transfer Service (ACATS) to move eligible investments from your prior firm. This is an industry-standard process run through NSCC/DTCC that helps standardize transfers between firms.
Open Your Fidelity Accounts
We prepare the paperwork so you can review and sign securely online.
Initiate the Transfer
We submit the request to start the transfer, usually based on a recent statement and account information.
Validation / Exceptions
The delivering firm validates or takes exception within required time windows. Most delays are from incomplete or mismatched information.
Assets Arrive & We Confirm
We confirm what arrived, address any stragglers, and then proceed with your onboarding and planning work.
Not everything moves through ACATS. Some accounts and products can require a different process — commonly corporate retirement accounts, annuities, certain insurance products, and certain banking relationships. If you have anything that doesn’t fit the standard transfer, we’ll walk through a clear plan for it.
Getting You Set Up
Your Fairvoy Planning & Reporting Tools
In the coming days, we will help you access the following (as applicable). We’ll also be happy to walk you through our office hours and market calendar so you know when our team is available.
Performance
Fairvoy Performance Reporting App
A secure platform branded under Fairvoy that allows you to view performance, allocation, and account details in one place (invite only).
Planning
Fairvoy Financial Planning Site
Your planning hub where we track progress toward goals, model scenarios, and make real-time adjustments as life evolves.
Resources
News & Insights
Educational content, market commentary, and planning ideas designed to keep you informed and confident.
Stay Connected
Stay Connected — Your Way
We want to make sure you receive information that’s most valuable to you. Please take a moment to complete our Communication Preferences so we can tailor what you receive. You’re always in control of how often you hear from us — you can receive regular informational updates, limit communications, or opt out of non-essential messages altogether. We will, of course, continue to send important account-related and regulatory communications as required.
Social media: we regularly add new content and encourage you to follow along on the platforms you prefer.
Staying Secure: A Quick Reminder
Protecting your information is extremely important to us. Please be cautious of unexpected emails or text messages that appear to be from financial institutions or advisors.
- We will never ask for passwords or sensitive information by email or text.
- Be wary of links or attachments you weren’t expecting — even if they look familiar.
- Always access your accounts by typing our website address directly into your browser.
If something doesn’t feel right, pause and contact your Fairvoy team directly. We’re always happy to verify.
Transfers & Onboarding
Frequently Asked Questions
Plain-English answers to the transfer questions we hear most often from new clients.